Shipping Policy

Shipping Policy

Last updated: 1 November 2026

1. UK delivery

2. Delivery times

Each product page shows its estimated delivery time, and the estimate is confirmed at checkout. Some items ship from our UK stock and some from partner warehouses, so an order with several items may arrive in more than one parcel.

If you're buying for a trip, please check the estimate against your departure date before you order.

3. International delivery

We deliver to most countries. Delivery to Europe is £14.99; delivery to other countries is shown at checkout. Customs duties, import taxes and fees are paid by the recipient and aren't included in our prices.

4. Tracking

When your order is dispatched we'll email you a tracking link. You can also use our Track Your Order page.

5. Delivery problems

Marked as delivered but not received: check with neighbours and your building, then contact us within 7 days of the delivery date and we'll work with the carrier to resolve it.

Damaged parcel: take photos of the packaging and items and email us straight away. We'll arrange a replacement or refund.

Wrong address: contact us immediately. We can change the address before dispatch, but not after.

6. Busy periods

Around Black Friday, Christmas and school holidays, dispatch can take longer. We'll email you if your order is delayed.

7. Contact us

Mitendi
92 Farmfield Road, Bromley, BR1 4NG, United Kingdom
Phone: 07359 997390
Email: info.mitendistores@gmail.com